Utility Customer Cost/Emissions Benchmarking Widgets

One of the most successful strategies for reducing system peak is to encourage utility customer energy conservation including purchase of high-efficiency equipment replacements. The most effective motivation for these actions is to provide customer-detailed information on current electricity costs compared to similar customers and to identify potential savings.

Utility Customer Benchmarking Widgets provide your customers with accurate energy cost and emissions comparisons with similar customers in their ZIP code. Customer's cost savings and emissions reductions potentials can also be identified by selecting an efficiency improvement target. Widgets are easily installed with a button on your Web site and do not require access to your billing records.

Widgets apply data from a widely-used, comprehensive 7+ million record MAISY Utility Customer Energy Use Databases to provide accurate data on the population of customers within each ZIP code. Each Widget user's data on occupancy, dwelling unit and appliance details is matched with MAISY Database customer records to identify a range of electricity use and emissions of similar customers in that ZIP code to calculate accurate percentile rankings.

Customer satisfaction research shows significant positive impacts of utility-provided customer-detailed information like that provided by the Widgets. In addition, information on each Widget customer evaluation is provided in an automated email report providing valuable insights on customers who use the widget, supporting customer assessment and outreach initiatives.

Widgets are the lowest-cost customer SG/efficiency outreach program available today.

Widgets Summary

  • Install easily as a button or link on utility Web sites
  • Provide your utility customers with a comparison of their electricity costs and carbon emissions with similar customers in their ZIP code.
  • Provide the most accurate benchmarking evaluations by matching utility customer dwelling unit, occupancy, appliance and other characteristics to more than 7 million customers in the widely-used MAISY Utility Customer Energy Database.
  • Show utility customer cost savings and sustainability reductions based on new target energy use reductions
  • Increase customer satisfaction with one of the lowest cost outreach programs available
  • Do not require utilities to provide customer billing or other information
  • Provide automated utility email reports on each user session
  • Reduce system peak by emphasizing recommendations that reduce peak period electricity use
  • Increase utility program visibility
  • Provide both residential and commercial benchmarking
  • Provide electric only or electric and natural gas for combination utilities
Click Here for additional Utility Customer Benchmarking Widget details.

The MAISY Utility Customer Cost Benchmarking Widget reflects a collaboration between the SGRC and Jackson Associates, publisher of the MAISY Utility Customer Energy Use Database. Click Here to see all MAISY Energy Widget Applications.

Smart Grid Executive Assessments

Smart Grid Executive Assessments provide low-cost executive-level utility smart grid business case evaluations as a first step in considering various smart grid investments.

Executive Assessments include:

  • Brief telephone interviews with utility staff to develop general information on your utility,
  • SGRC processing of our in-house copies of your utility's energy use filings to estimate load models (we have form 861 data and other government filings),
  • SGRC application of the Smart Grid Investment Model (SGIM) to quantify business case analysis of smart grid investments relevant to your utility including AMI/smart meters, customer engagement, conservation voltage reduction, and demand response
  • Presentation of results at your utility and delivery of a Smart Grid Executive Assessment Report, including detailed charts, tables and recommenations for increasing benefits and reducing costs.

Executive Assessment presentations and reports are designed to provide utility management and executives information on smart grid application costs and benefits, to support planning, prioritization of projects and general assessments of smart grid options. Internal rate of return, net present value, payback, cash flow, cumulative net benefits and other financial measures are provided for smart grid project components including AMI (as appropriate), CVR, demand response and other applications.

Executive Assessments are designed to provide initial assessments of smart grid options savings providing prioritization and focus for additional, more detailed analysis. Assessments answer at the outset of smart grid investments such as:

  • Will AMI/smart meters savings be enough to justify considering a full deployment?
  • Do my wholesale rates and substation/feeder loads provide enough financial incentive to consider CVR?
  • Are my wholesale rates and customer end-use loads sufficient to justify investigating demand response programs?
  • Which investment areas provide the greatest reduction in costs?
  • What are my options for low cost-CVR and limited customer engagement programs?
  • Can I reprioritize planned smart grid initiatives to reduce cash flow demands?
  • What are my options for outsourcing the various smart grid support services and how do costs and benefits compare?
  • How can I avoid the 9-12 month day-on/day-off CVR-Volt/VAR data collection to accelerate savings?
  • What is the potential for various customer demand response programs and what kind of participation will I have to achieve to make them cost-effective?

Consulting and Analysis Support

SGRC and Jackson Associates, publisher of the MAISY Utility Customer Energy Use Database have collaborated on a wide range of smart grid technology consulting and analysis. These projects range from assessing costs and benefits of conservation voltage regulation for individual substations and feeders for a large electric utlity to providing customer data to assess microgrids in five states.

Some SGRC/Jackson Associates technology and business case analysis projects are listed below:

  • AMI/smart meters
  • Conservation voltage reduction
  • Progammable communicating thermostats including precooling strategies
  • DA, Volt/VAR applications
  • Customer engagement (demand response, pricing)
  • Solar battery storage to suppliment utility demand response
  • Automobile battery storage to suppliment utility demand response
  • Stand-alone behind the meter battery storage systems to suppliment utility demand response
  • Microgrid data/analsysi
  • Cool storage data/analysis
  • Risk management analysis of various energy efficiency/DR strategies
  • Combined heat and power systems for both residential and commercial customers
  • Other SG/technology applications

SGRC also provides initial executive-level evaluations to assess basic smart grid investment options prior to the comprehensive SGRC turnkey analysis.

For More Information Contact:

Jerry Jackson, Ph.D.
Leader and Research Director
Smart Grid Research Consortium